Questions & Answers
Contact us with any questions or concerns at sales@cinchsign.com
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CONTACT INFORMATION
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Orders and Returns
What happens if there is an error with the order?
If we make an error in either order processing or in the production of an order, we will issue full credit for merchandise being returned to us and will arrange for our products to be picked up at no cost to our customer. We will then gladly replace the wrong merchandise with the right merchandise.
Further Policy:
All returns must have prior approval and must be returned with an RM number written prominently on all cartons. Call us at 800-653-5509 or send us an email at sales@cinchsigns.com
What happens if I order the wrong size, item, or product?
If a customer makes an error in ordering the wrong item, size or color from us, we will usually accommodate the customer by accepting the return, usually charging a 20% return handling fee, if merchandise is shipped back to us at the customer’s expense.
